HELP WITH MY DELIVERED ORDER

I HAVE RECEIVED AN INCORRECT ITEM 

If you receive an incorrect item (a mispick), please follow the instructions on the Returns Information sheet enclosed in your order, a summary is shown below

(If the item you received is shown on the delivery note, then you have ordered the wrong item. CLICK HERE for returns information)

 Please CLICK HERE to see our full RETURNS INFORMATION

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RETURNS INFORMATION

The Invoice/Delivery Note emailed to you, is also the Returns Form which needs completing and putting INSIDE the returns parcel.

The return & refund process will be delayed if this is not included, as the bar code is used to refund and restock.

Please refer to the delivery & returns information on the school shop product page to see any specific returns information for your school.

REASON FOR RETURN  Please select appropriate code and enter on returns form:

A         I ordered the wrong item or size – (Any replacements required must be ordered & paid for on a new order)

B         Item received does not match delivery note

If we have supplied the wrong item we will refund you for the return postage & send your replacement on receipt of the return. You MUST enter Y (if you want a replacement) or N (if you want a refund rather than a replacement).

REFUNDS

Items may be returned direct to us for a refund of the product value provided they are returned with a completed Returns Form (which is the invoice/delivery note emailed on despatch), unworn and in their original condition, with hangers, swing tickets & packaging within 14 days from receipt of the goods. Otherwise, they may not be eligible for a refund or a full refund.

All refunds are made back to the card – or PayPal - originally used to make the purchase within 14 days of receipt of your returned goods in the condition described above, although most banks credit your account within 5/10 working days.

RETURN ADDRESS– Please refer to information above for correct paperwork to be included with the return.

Please return to the address below and obtain proof of posting as we cannot be responsible for any items lost in transit

SCHOOL COLOURS DIRECT

c/o Madison

Lynda Marilyn House

Mill Green

Leeds

LS12 6HE

Our returns policy does not affect your statutory rights as a consumer